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I can't say enough good things about this company! Let me first start with Chen, who answers the phone, not only is she one of the nicest people on earth, but it was like talking to a sister! She was so informative and even found a youtube video for me to help me find out how to take off the front of my old unit!! Then, when I had questions about the quote I was given (which i thought was a little high) the owner called me personally to explain the break down. Thirdly, once again, the two nicest, most respectful technicians came out (Roman and Stephan). They communicated with me and gave me the most cost effective ways to repair any drywall or wall repairs interior and exterior including painting, because they state very clearly that they do not do that. As a female who spent 5 years remodeling my house and dealing with a lot of men in this industry. I have never experienced this sort of customer service in a long time!! Well done to Anton and his crew. I would give a thousand stars for these guys! Thank you so much!
I'm an inspector and know what to look for. I enjoy getting into technical discussions with the technicians. That may have made English Air's job harder! They installed a FIT system for my home at near the same price as the other contractors sell typical split systems. (less than some!) Better temperature distribution, perfect humidity control, quiet enough to have below a bedroom window, and the variable speed compressor significantly reduced electric bill. I've been singing their praises to everyone in my contact list!
Anton and his team have been great. They installed a new handler and condenser for me and everything has been great so far. Eli and Isaiah made sure the install was completed to my satisfaction, and without any issues. Anton is easily reachable if I have any questions about my new system. Also important to note is I compared quotes from 5 different companies and while his quote was not the cheapest, it offered the best unit (both in brand, SEER rating, and variable speeds VS single/two stage from other companies).
I've used English Air to install several new AC units for my rental properties. I had an old AC unit that was installed by another company before I knew of English AIr. The AC stopped working because of a burnt out circuit board. I took a picture of it and contacted English Air first thing in the morning before they opened and they got back to me right away and had someone at my rental within 2 hours with parts in hand. The technician installed the circuit board and checked to make sure there was no other hidden damage to the AC unit. He also changed out a Capacitor for the outside unit as that was not operating at 100% and may have caused a future problem. AC was up within 2 hours and tenant and I were very happy. So great responsiveness as no one likes to be without AC in Florida. Their pricing is very good and didn't cost an arm and a leg. The technician clean up after and was on his way. Everyone at English Air is pleasant to work with and customer satisfaction is clearly their number one priority. You won't find a better company in central Florida.
I love English air!! Anton Martin has been fixing my AC for at least 7 yrs now! He’s very honest, super fast and reliable! He’s always given me way lower quotes than anyone else! And always takes the time to do it right! Very super highly recommended! Thanks so much Anton!!
Becca Buot Ink
We called out a tech after hours to fix our air conditioner. The tech was on time, polite and very helpful. He wore his mask fully while inside and got the system fixed. The owner was british too, which is where I am from originally. Will use again!
Our AC unit was no longer cooling our home and we reached out to a company called English Air. I am so glad I did. The name of the technician who came out to our home was Eli. Eli, I am so grateful and thankful to you and English Air for the outstanding service. Eli walked me through the entire process and thoroughly explained how important it is to keep your AC unit clean and how important it is to change out the filter and have it maintenance. We are greatly appreciative to him and I will be definitely be recommending your company. Eli again Thank you so very much!!! The Overall service was outstanding you guys rock!!
English Air was efficient and the price for the repair was reasonable. We called after 3:00pm and had a tech out by 4:30pm. Eli diagnosed the problem and repaired it quickly. We were thankful for the fast service especially on a hot summer day!
This company is a refreshing change as far as local HVAC companies go. The short version hitting on what's most important to consumers is this; what's on point: Customer service/satisfaction, dependability, ownership and pride of/in the work they do, educating the customer, up front communication, follow up, professionalism, rapport and respect. They care about their community reputation; that's not commonplace so it's a business trait I highly regard.