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English Air Inc. Blog

What Should You Look for in an AC Company?

Identifying an air conditioner company to partner with for your HVAC needs is crucial. You want the best team to be working on your residential HVAC unit. After all, how the unit gets installed and maintained has a major impact on the overall efficiency and expected lifespan.

You can keep reading to learn more about the factors you should consider before partnering with an AC company in the area. If you’ve been looking for air conditioning companies in Orlando, you’re in the right place. Our HVAC contractors have the education, licensing, insurance coverage, and experience to get your job done right. You can give us a call to ask any questions you may have and set up an in-home assessment.

Local Reputation

The first thing to check before partnering with an HVAC contractor is their local reputation. You can do a search online to read reviews about their service. Having overall good reviews is an excellent sign that the contractor is reputable. 

While a few negative reviews are completely normal, seeing too many negative reviews should be a red flag that maybe the contractor doesn’t provide the best service. You’ll have to read the reviews on your own and make your best judgment about which contractor to select based on the content and how a contractor responds, if at all.

Years in Service

It’s also a good idea to see how long the contractor has been in business. There are a lot of great contractors who may be just getting started, and if you want to partner with one of them, great! It’s important to consider that contractors with years, and maybe even decades, of experience have a longer track record. This is a good thing because they have built on their industry knowledge over the years and it also proves that they have been successfully serving families worth a long period of time.


It’s also a good step to gauge the professionalism of a contractor. Are they polite on the phone? Do they ask pertinent questions to your service request? If they don’t answer when you first call, do they return your call in a timely manner? It’s also important to ask questions about how much it costs for a contractor to visit your home and when you can expect to get a quote for the service estimate. 

You should never have to commit to a service without first receiving a quote for how much the parts and labor will be, an estimate of how long it will take to complete the project, and a time when the contractor can begin the work. If a contractor asks you to commit to a project without knowing these details, that’s a red flag to consider.


Once you select a contractor, it’s important to ensure that they have the proper certifications to begin working on your air conditioner. If certifications are not outlined on their website, ask the contractor about them when you call to request service. HVAC contractors are required to complete schooling to enter the industry and then continue their education year after year to maintain their certifications. 

This is important because things in the HVAC industry can change quickly, and you want to have a contractor who is up-to-date on the latest rules and technology. Plus, the certifications cover you legally. It’s actually against the law to have a non-certified individual complete work on your home’s HVAC system. These rules are in place to protect you as a consumer.

Are you ready to talk about the options for installing, servicing, or maintaining an air conditioner in your home? Contact the English Air team today to discuss your specific needs.

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